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Customer Support

At Micro Key Solutions, our epic customer support resources ensure that you are maximizing the full power and potential of your software solution every step of the way.

Leaders in Customer Support Excellence

We make sure that you thoroughly understand the features of our software, so you can squeeze every drop of benefit out of your investment.

Our commitment to providing powerful ongoing training is one of the main reasons you will love partnering with our highly trained team of experts. We’ll regularly work toward helping you fully utilize all the robust software solutions we develop, so you’ll become a stronger and more profitable company.

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Software Support Resources

  • Comprehensive Onsite Training and Support Services

    Ask us about the availability of customized training where our corporate trainers will visit your office and meet with your key staff members to review your business and its current processes. Our trainer will then provide a personalized training plan and hands-on training in your office. This will help you quickly master our powerful solutions without a steep learning curve.

  • Micro Key University

    Through our online training university, Micro Key University, we feature ongoing virtual webinar trainings hosted by our product experts to ensure that you are maximizing your software investment, as well as a video library and other great resources available for continued software training.

  • Training Videos

    Our ever-growing library of pre-recorded training videos allows you to continue enhancing your skills at your own pace.

  • Action Plan Training

    Our product experts create comprehensive, detailed actions to guide your operators in processing signals the right way per customer, signal type, condition code, and much more.

  • Technical Tune-Up

    Ask us about the availability of a software tune-up. Our trainers will go over your current processes and create a customized training plan for your business. The tune-up can take place online or on-site.

  • Nightline Service

    You can take advantage of optional emergency, after-hours contact services to give you 24/7/365 support.

Customer Stories

Discover the competitive edge our industry-specific software gives to countless businesses like yours. Find out directly from our customers what makes us a global alarm industry leader.

I've been using Micro Key Solutions for 15 years, and the software's evolving features have helped advance our company to triple the size. The software is user friendly, so it's easy to learn. Micro Key has the best tech support, bar none. All the support technicians are knowledgeable, patient and willing to help to resolve a problem no matter what it takes.


Micro Key has made our business so much better. More organized and simplistic. We can keep our clients' information all in one spot and are able to run accurate reports daily. The user-friendly software makes it easy for anyone to navigate through.