World Connect Explainer Video
Micro Key Solutions’ World Connect is a robust open API that unlocks limitless opportunities of development. Add features and solutions as technology evolves at a rapid pace. Define the subscriber experience that represents your brand.
Micro Key Solutions Launches MKSynergy: The Link to Success for Alarm Dealers
THE NEWLY LAUNCHED PROGRAM IS ALREADY CREATING A MAJOR BUZZ AS ALARM DEALERS AND WHOLESALE
CENTRAL STATIONS IN THE INDUSTRY ARE TAKING KEY INTEREST
October 1, 2020: Micro Key Solutions has proudly announced the launch of an all-new program called MKSynergy. Micro
Key Solutions, an established leader in the security industry, has launched MKSynergy as the ultimate ‘link’ to an Alarm
Dealers’ success. The program was developed to help alarm dealers save time and money. MKSynergy was created
specifically for alarm dealers, allowing them to seamlessly connect their accounting and service solution with their
“We designed MKSynergy to bridge the gap between uncooperative systems, and to seamlessly connect all of what is
going on inside of your business with your central station.” Said Micro Key Solutions’ President Victoria Ferro, while
explaining MKSynergy and its functions. “There are many black holes created by running multiple systems that aren’t
linked such as duplicate data entry and costly errors… and this new technologically advanced solution has been created
to solve all such problems.” She added.
Synergies enhance businesses by achieving a sum that is more valuable than its individual parts. MKSynergy connects an
Alarm Dealers’ two most important business products. “The primary goal of our program is to achieve synergy to increase
productivity and profitability for our valuable customers, and to increase the value of their company.” Said Victoria, while
talking about the aim of this new program. One program means entering data only once. Saving time and money will
ultimately enable businesses to provide better services to their clients.
Micro Key has partnered with several Wholesale Central Station monitoring centers and the list is still growing.
For more information, please visit the website at:
Or watch a YouTube video explaining the program by clicking the link below:
Wayne Torrens Returns to Micro Key to Lead the Technical Direction of the Team
Founder of Micro Key Solutions, Wayne Torrens returns to lead the technical direction of the company.
Micro Key Solutions, a leading provider in central station and accounting software since 1985, welcomes
the company founder Wayne Torrens, back to the team full time. Torrens will lead the technological
direction of the company after taking a leave of absence to undergo an experimental Multiple Sclerosis
treatment with Northwestern University in Chicago, IL.
Wayne Torrens was diagnosed with Multiple Sclerosis quite a few years ago. Over time, the disease
wore him down, and he felt that he could no longer directly lead his company daily.
In January 2017, Torrens and Northwestern University began an experimental treatment plan to combat
the progressing M.S. The experiment included monthly chemotherapy treatments to get rid of
inflammation in his CNS (Central Nervous System) that could not be seen with current MRI technology.
This inflammation causes symptoms such as brain fog, fatigue and many others.
Each month’s treatment consisted of three consecutive days. A combination of a steroid infusion and
chemotherapy had Torrens in bed for about six days to follow. With determination, Wayne would use
the next three weeks of the month to build strength for the next round of treatment, and his pattern
would repeat each time.
Upon completion of the treatment set, Wayne Torrens took six months to recover and even began
working with a personal trainer to gain his strength back. Fast forward two years, Wayne Torrens has
been feeling significantly better than before and is actively enjoying spending time with his family.
“Six months ago, I was asked by my development team to help out with a few things at the office. After
a few 12-hour days in the office and still feeling energized, I realized my passion for the industry and our
customers was back with a vengeance. Coming back became an easy decision, especially with the fact
that many central stations and alarm dealers are feeling abandoned by their current software
providers. It really gives me joy to help companies be more efficient, which in turn makes them more
profitable,” says Wayne Torrens.
Wayne Torrens along with the Micro Key Solutions team plans to continue to create cost-effective
solutions for partners and potential clients that are second to none in the alarm industry and
beyond. Micro Key Solutions will be concentrating on releasing more Cloud-Based Solutions that will
continue to increase efficiency for our clients including a new Central Station Operator Interface, as well
as many back-office solutions in the future.
Micro Key Solutions is Leading the Industry in Data Protection
Micro Key Solutions, a leading provider in central station and accounting software, releases an
enhanced version of their backup and continuity service offering product, Micro Vault.
With the threats of cyber-attacks continuing to evolve, the security industry is constantly in
search of products and services that can provide the highest level of protection for their
Micro Vault provides Micro Key customers a complete daily cloud backup and disaster recovery
strategy that also includes a proprietary validation of the data. Unlike typical off-site and cloud
backup products out there, Micro Key’s Rapid Recovery Option with Micro Vault Plus includes
spinning up your company data into a secure Amazon Cloud server which eliminates down time
and the need to wait for new hardware.
During an emergency is not the time to know if your data is protected, and Micro Vault gives
customers the peace of mind that their data is safe and recoverable no matter what.
“In today’s world of data breaches and Ransomware causing tremendous losses of both time
and money, you need to be sure that your Micro Key database is protected. With Micro Key’s
Micro Vault, you can rest assured that your database contains no errors, is backed up in an
encrypted format and in a secure off-site location in the case that your office infrastructure
were to be compromised by one of these common occurrences. Your security is our
responsibility with Micro Vault.” Says Micro Key’s Director of Cloud Services, Stephen Kovacsiss
Micro Key recently enhanced the original offering to work in conjunction with their cloud for
Rapid Recovery offerings. This validation and verification process is what differentiates this
product from anything else in the industry.
Micro Key Solutions Becomes the First to Have CHeKT Integrated into Their Monitoring Automation Solution
Kissimmee, FL – May 8, 2018. Micro Key Solutions and CHeKT are pleased to announce the
completion and successful deployment of the integration between the Micro Key Solutions
Monitoring platform and video monitoring from CHeKT. This seamless integration fully enables
monitoring centers powered by Micro Key Solutions to leverage video verification from CHeKT
with no additional software or equipment needed.
“CHeKT brings a new simplistic approach to providing video monitoring at the protected premise
by the professional integrator. The CHeKT Bridge pairs alarm panel zones and IP cameras or
HD over coax recorders, presenting event and live-view video to CS operators in seconds,” says
John Milliron, Vice President, CHeKT. When an alarm is triggered, Micro Key’s Millennium
Monitoring software will receive that alarm, accompanied by live video footage of the event. The
Millennium Monitoring platform will simply launch the CHeKT Monitoring portal automatically,
requiring no extra steps to be taken by the operator. With CHeKT, your operators can see what
triggered the alarm and provide visual verification to the client or the dispatch authority.
“Honestly, this is monitored video like I’ve never seen in our industry! It’s simple, powerful and
includes features that are ‘what’s been missing’ in the delivery of verified video solutions. We’re
VERY excited to be the first to have CHeKT integrated into our monitoring automation solution.
We are thrilled to offer this revenue opportunity to our customers. I’m excited to see customers
continuing to add CHeKT monitoring and grow their own presence in the verified space,” says
Micro Key Solutions Executive Vice President Chuck Speck.
The use of CHeKT inside Micro Key Solutions Millennium Monitoring software provides an
increased level of security to meet the demands of today’s markets.
For more information on video monitoring from CHeKT, visit CHeKT’s Website.
For more information on the Micro Key Solutions Monitoring platform, visit www.microkey.com.
MKS Hires Chuck Speck as New Executive VP
Earlier this month, MKS (Micro Key Solutions), a leader in monitoring and back office automation
software, announced that industry-veteran Chuck Speck had joined the team to solidify a focus on
growth and the Customer Experience. The role originated as a combination of Speck’s experience in
business development in the software solutions’ space and MKS’ dynamic growth over the past two
“I am thrilled that Chuck has joined our team,” emphasized Victoria Ferro, MKS President. “He brings
experience and skills that will continuously improve and advance our mission of excellence in the
customer experience. Our partners will feel his impact right away!” The addition of Speck to the
executive leadership was designed to allow a greater degree of focus on key elements of the business
while increasing a dedication to the customer.
“I think the question I’ve gotten most has been ‘Why?’ both with my resignation from Bold Technologies
and the joining of MKS. I’m certainly thankful for all of my time and continued relationships at Bold. As
for the time afterward, Victoria’s proposal was truly exciting and presented me with a great opportunity
to join MKS,” Speck said. “The strategic initiatives surrounding the growth of the product line, the
services and the emphasis on partnering with the customer was such a great alignment with my
experience, but more importantly with what I want to be a part of in a growing company.”
Speck has spent 22 years in business development and organizational management with the past
thirteen in the security industry in leadership at Bold Technologies. His passion for facilitating growth
both within and outside an organization made the MKS hire a perfect fit. “I’ve always loved business
development,” he explained. “Not just in the traditional sense of sales and growing market share, but a
genuine focus on the infrastructure, processes and people within the business. I want to help create
customers who are not only thrilled with the products and services, but become partners with you as a
solution provider. That alignment was critical in where I wanted to end up and I was happy to find
Victoria and MKS in that same alignment.”
MKS has a number of strategic plans around the release of new Software as a Service (SaaS) and Cloud
based solutions as well as continued enhancements to the unified back office and monitoring platform.
“Given the drive for us to really create the top products in the industry, it’s time we expanded so that
our executive leadership can dedicate efforts toward everything we have going on: product
enhancements, delivering world-class service and new offerings, like the Cloud,” Ferro continued. “The
last thing we wanted through all of this was better products but a lower quality of service to new and
existing customers. Quite the opposite, we wanted to elevate ourselves to lead in that area!”
Ferro will continue to dedicate efforts and direct the product development while setting the direction of
the ‘MKS ship.’ Speck will concentrate on organizational leadership and the areas that effect the
customer experience. Both work alongside a growing leadership team at MKS. Included in these
initiatives will be the launch of SecurCloud, a full end-to-end customer Cloud option for monitoring
centers. MKS has already released its back office product as a Cloud solution, and the demand has
forced a move of the infrastructure to the Switch campus in Las Vegas – recently labeled as the Top
Cloud Campus, ahead of Amazon, Microsoft, Apple, Google and the NSA. “The solution will set the
standard,” Ferro confirmed, “and we’re excited to continue to grow our team to provide these types of
offerings to our customers!”
Discover the competitive edge our industry-specific software gives to countless businesses like yours. Find out directly from our customers what makes us a global alarm industry leader.
I've been using Micro Key Solutions for 15 years, and the software's evolving features have helped advance our company to triple the size. The software is user friendly, so it's easy to learn. Micro Key has the best tech support, bar none. All the support technicians are knowledgeable, patient and willing to help to resolve a problem no matter what it takes.
Ease of billing and cloud service is so convenient as well as being able to log in from even home computers for working from home. Customer service is fantastic!